Introduction

Most popular online Travel Agency in Asia wanted to modernize their legacy mid office system for post booking to reduce number of manual overrides and better integration for refunds, cancel and re-book scenarios.

• Analyze all online bookings and validate payments, inventory and supplier for fulfilled entitlements.

• Reduce the length of manual queues using auto correction and smart resolution engine.

• Provide an API platform to serve tenants beyond one OTA.

• Payment can be in one currency, settlement and supplier can be in different currency.

• Right time auto corrections and manage financial aggregations for Revenue realization

• Rearchitected entire system by removing unwanted features and adding automations and provide multi tenant capabilities.

• Built entire system in a cloud-agnostic way

• Built a Business API gateway with monetarization and Throttling based on tier model

 Technological Framework

Why these technologies?

Kong API Gateway provides the monetisation and throttling layer for multi-tenant API access, while .Net Core

Why these tools?

React and Redux deliver a responsive operator interface for mid-office teams, while MongoDB handles flexible document structures needed for multi-currency, multi-supplier booking data across tenants.

Why this Setup?

GDS and payment gateway integrations ensure that auto-corrections, currency conversions, and financial aggregations are processed in real time — eliminating manual intervention for revenue realization.

Takeaway

Zapcom rearchitected a leading Asia OTA's legacy mid-office into a cloud-agnostic, multi-tenant platform with automated financial aggregations — unlocking 33% new revenue channels and 20% reduction in manual overrides.