Introduction

Leading home services provider in USA with 23 brands, 40 territories, and 4000 franchises needed a state of the art E2E Single Point of Sale system for franchises, brands, and customers.

• Consolidate all Point-Of-Sale systems into a single codebase

• Should fulfill all 23 brand needs

• Omni Channel interactions for customers

• Payment Orchestration

• Manage requirements from different Brand Owners

• Complex integrations with existing systems and third-party software

• Multi-vendor engagement with varying priorities

• Discovery phase to create architecture blueprint

• Agile scaled framework with 2-week sprints and constant architecture runway

• Cloud Native architecture with event-driven paradigm and managed services

• Numerous independently deployable microservices with mobile apps and SPA

Technological Framework

Why these Setup?

.NET Core microservices with React Native hybrid apps deliver a unified codebase that serves all 23 brands eliminating per-brand development overhead while supporting brand-specific customisation through configuration.

Why this Setup?

Event-driven architecture on AWS with Terraform IaC ensures consistent, repeatable deployments across all 4000 franchise locations, while CloudFront CDN delivers fast, reliable POS performance regardless of location.

Why this Setup?

A unified payment orchestration layer with brand-specific configuration connectors allows the single POS codebase to behave differently for each of the 23 brands without separate codebases or deployment pipelines.

Takeaway

Zapcom consolidated 23 separate POS systems into a single cloud-native platform for a 4000-franchise home services provider achieving 23% performance improvement and 30% efficiency gain with full omnichannel visibility.