Introduction

A loyalty platform customer implementation serving 20+ clients worldwide across 8+ regions with 100+ APIs per country. 

• 100+ APIs / Country

• Core platform is shielded with extension layer to adapt to implementation changes quickly.

• Multi-language support with micro sites connecting to single backend

• Multi-level, rules driven, dynamic configuration

• Different backends connectivity parts for each market

• Isolated or multi-tenant cross region deployments

• End to end Observability

• Config driven

• Microservices architecture

• Web tools

• Micro UI sites

• Redemption integrations

• Event-driven paradigm

 Technological Framework

Why these technologies?

React Native and React-Redux deliver consistent, high-performance experiences across web and mobile, while micro UI sites enable per-client customisation without impacting the shared backend.

Why this Setup?

A fully serverless AWS stack with CloudFront CDN and WAF delivers global performance and security at scale, while Event Bridge and CloudWatch provide event-driven processing and end-to-end observability required across 8+ regions.

Why this Setup?

AWS SAM templates enable consistent, repeatable deployments across all client regions, while in-app notifications and redemption integrations ensure a seamless, real-time loyalty experience for end users.

Takeaway

Zapcom delivered a scalable, config-driven loyalty platform serving 20+ global clients across 8+ regions — with 100+ APIs per country, isolated multi-tenant deployments, and full end-to-end observability.