About Zapcom:

Zapcom is a 10 years old, global product engineering and technology solutions company headquartered in the US (United States) that specialises in boutique customer-centric solutions. 

 We work with clients across industries like banking/fintech, e-commerce, retail, travel, transportation, and hospitality to help them achieve their business objectives through innovative technology solutions. 

With offices in major cities like Dublin and Dallas in the USA, Toronto in Canada, Global Capability Centre’s in Bangalore and Hyderabad in India, and in Costa Rica, and currently expanding to Saudi Arabia and Europe, we offer exciting global opportunities to work on impactful projects as part of a talented, global and diverse team.

At Zapcom, we are deeply committed to innovation and staying at the forefront of technology. We specialise in custom software development, cloud migration and implementation, data science, artificial intelligence, machine learning, big data, and full-stack development. Our teams leverage cutting-edge technologies and follow agile development practices to build scalable, high-performing solutions. Being customer centric, we offer flexible engagement models to cater to the unique needs of our clients, from curated pods to staff augmentation and project-based work to long-term partnerships. We commit to quality, innovation, and customer success regardless of the engagement type. 

Roles and responsibilities:

• Develop and implement quality assurance policies and procedures to ensure compliance with industry standards and regulations
• Establish and maintain quality metrics and key performance indicators (KPIs) to measure the effectiveness of quality assurance processes
• Lead and manage a team of QA professionals, providing guidance, support, and training as needed
• Increase and enhance an automation sub practice including automation tools like Selenium, Cypress, Karate etc
• Conduct regular audits and inspections of processes, procedures, and products to identify areas for improvement and ensure adherence to quality standards
• Collaborate with cross-functional teams, including product development, engineering, and delivery, to drive continuous improvement and resolve quality-related issues
• Investigate customer complaints and non-conformance issues to identify root causes and implement corrective and preventive actions
• Develop and maintain documentation, including quality manuals, procedures, and work instructions, to support quality assurance activities
• Stay informed about industry trends, best practices, and regulatory requirements related to quality assurance
• Communicate quality objectives, initiatives, and performance metrics to senior management and other stakeholders
• Foster a culture of quality excellence and continuous improvement throughout the organization.

Key Skills:

• Minimum of 12 years of experience in quality assurance, with at least 3 years in a leadership or management role
• Strong knowledge of quality management systems, methodologies, and tools (e.g., ISO 9001, Six Sigma, Lean Manufacturing)
• Experience in Travel, retail, banking preferred
• Excellent leadership, communication, and interpersonal skills
• Proven ability to lead and motivate a team, drive change, and achieve results
• Ability to work effectively in a fast-paced, dynamic environment with changing priorities
• Proficiency in Microsoft Office Suite and other relevant software applications
• Certified Quality Manager (CQM) or similar certification preferred.

Location & commitments: 

• This is a Permanent Opportunity. 
• Job Location:  Bengaluru (India) (On Site)