Engineering Manager, QA & Automation

About Zapcom:

Zapcom Group is a fastest growing Global Product Engineering Services and solutions company, HDQ in the US and offices around the Globe.Zapcom group is a niche boutique company in delivering software to our clients. We strive for engineering excellence with product mindset and leveraging our best practices in accelerated development environment.

Zapcom Group take pride in meeting our client’s expectations as a trusted advisor to them and engineer solutions that fit their needs and deliver them on time within budget. This means we adopt and develop their applications and services using technologies, tools, and frameworks that best suit our client’s specific business needs. Because of this, our architects must be comfortable with learning new technologies, frameworks, systems, and problem domains. In Addition, our architects should constantly demonstrate their technical knowledge sharing, be hands on when needed in guiding our developers, and working closely with discipline directors on defining standards and engineer pragmatic solutions for our clients.

Roles and responsibilities:

  • Develop and implement quality assurance policies and procedures to ensure compliance with industry standards and regulations
  • Establish and maintain quality metrics and key performance indicators (KPIs) to measure the effectiveness of quality assurance processes
  • Lead and manage a team of QA professionals, providing guidance, support, and training as needed
  • Increase and enhance an automation sub practice including automation tools like Selenium, Cypress, Karate etc
  • Conduct regular audits and inspections of processes, procedures, and products to identify areas for improvement and ensure adherence to quality standards
  • Collaborate with cross-functional teams, including product development, engineering, and delivery, to drive continuous improvement and resolve quality-related issues
  • Investigate customer complaints and non-conformance issues to identify root causes and implement corrective and preventive actions
  • Develop and maintain documentation, including quality manuals, procedures, and work instructions, to support quality assurance activities
  • Stay informed about industry trends, best practices, and regulatory requirements related to quality assurance
  • Communicate quality objectives, initiatives, and performance metrics to senior management and other stakeholders
  • Foster a culture of quality excellence and continuous improvement throughout the organization.

Key Skills:

  • Minimum of 12 years of experience in quality assurance, with at least 3 years in a leadership or management role
  • Strong knowledge of quality management systems, methodologies, and tools (e.g., ISO 9001, Six Sigma, Lean Manufacturing)
  • Experience in Travel, retail, banking preferred
  • Excellent leadership, communication, and interpersonal skills
  • Proven ability to lead and motivate a team, drive change, and achieve results
  • Ability to work effectively in a fast-paced, dynamic environment with changing priorities
  • Proficiency in Microsoft Office Suite and other relevant software applications
  • Certified Quality Manager (CQM) or similar certification preferred

Location & commitments: 

  • This is a Permanent Opportunity. 
  • Job Location:  Bengaluru (India) (On Site)

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