About Zapcom:

Zapcom is a 10 years old, global product engineering and technology solutions company headquartered in the US (United States) that specialises in boutique customer-centric solutions. 

 We work with clients across industries like banking/fintech, e-commerce, retail, travel, transportation, and hospitality to help them achieve their business objectives through innovative technology solutions. 

With offices in major cities like Dublin and Dallas in the USA, Toronto in Canada, Global Capability Centre’s in Bangalore and Hyderabad in India, and in Costa Rica, and currently expanding to Saudi Arabia and Europe, we offer exciting global opportunities to work on impactful projects as part of a talented, global and diverse team. 

At Zapcom, we are deeply committed to innovation and staying at the forefront of technology. We specialise in custom software development, cloud migration and implementation, data science, artificial intelligence, machine learning, big data, and full-stack development. Our teams leverage cutting-edge technologies and follow agile development practices to build scalable, high-performing solutions. Being customer centric, we offer flexible engagement models to cater to the unique needs of our clients, from curated pods to staff augmentation and project-based work to long-term partnerships. We commit to quality, innovation, and customer success regardless of the engagement type. 

Roles and responsibilities:

• Prepare the project plan and maintain the base version and latest version and obtain client approval as needed
• 5+ years of experience in managing large complex projects
• Experience in implementing salesforce applications or working with Salesforce or similar packaged projects is a plus
• Experience on Microsoft Project Plan
• Set up the communication channel with client and internal management/project team for all Implementation projects
• Triage any requirements along with team and arrive at solutions or seek assistance from management to meet the project committed timelines
• Lead the implementation entirely and close out on the client post go-live with hand holding the client to the support team
• Generate Change Requests wherever it is applicable and genuinely try for additional revenues where it could benefit the client
• Deliver client requirements and expectations within the agreed project timeline and make sure all the objectives that are captured in the SOW are achieved with exceptional quality
• Ensure that all the supporting teams such as PE, Support, Annuities, Rules, Paralegal teams are utilized in case of need for any implementation as per the agreement
• Engage and/or contribute to process improvement initiatives that enable project delivery and seamless client support
• Limit functional bugs to a set percentage for every implementation into Production
• Communicate with client and management upfront about any mismatch in terms of the client requirement which may impact the project schedule
• Maintain and provide the relevant data for project status and progress whenever management requests for it
• To train self and the team members on the Implementation process and on client data validation
• Hands-on experience in Project Management using any tool and in activities such as Project estimation, planning, costing, team timesheet maintenance, preparing proposal, RFP etc.
• Good understanding of design; solution process will be added advantage
• Hands on experience in handling; fixed price projects & restricting scope creep and resource wastage
• PMP Certification is mandatory
• Experience in implementing any CRM applications is a plus
• Excellent verbal and written communications are a must for this role.

Location & commitments: 

• This is a Permanent Opportunity. 
• Job Location: Dallas (Texas – USA) (On Site)