Modernized Mid-Office System to Automate Post-Booking Processes
Problem Statement
“Asia’s leading OTA needed to overhaul its legacy post-booking infrastructure to reduce manual interventions, improve refund and rebooking workflows, and expand beyond a single-tenant model.”
Complex currency mapping between payment, settlement, and supplier systems
High manual queue length due to lack of automation
Difficulty integrating across multiple platforms for post-booking events
Legacy architecture slowed down innovation and partner onboarding
Business Outcomes
33%
Increase in post-booking tracking and visibility
20%
Improved revenue realization and reduced manual operations
Solutions
Re-architected mid-office system with automation and smart resolution engine
Enabled multi-tenant support for scalability beyond one OTA
Built auto-correction modules for real-time error recovery
Implemented business API gateway with monetization and tier-based throttling
Developed in a cloud-agnostic model for flexible deployments