Point of Sale
Digital transformation & Consolidation
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Point Of Sale
POINT OF SALE, DIGITAL TRANSFORMATION & CONSOLIDATION
Transforming a Fragmented Franchise POS System into a Unified, Scalable Platform
Problem Statement
“A leading U.S.-based home services provider with 23 brands and over 4000 franchises needed a robust, all-in-one Point of Sale system. The goal was to unify brand operations, enable omni-channel customer interactions, and scale franchise onboarding—all through a single codebase.”
- Consolidate legacy POS systems into one unified platform
- Meet diverse functional requirements across 23 brands
- Enable seamless omni-channel experiences for customers
- Orchestrate secure and flexible payment systems
- Balance and prioritize demands from multiple brand owners
Business Outcomes
30%
Faster franchise onboarding and enablement
23%
Key digital milestone achieved in under one year
Solution
- Conducted a strategic discovery phase to define the architectural blueprint
- Implemented Agile at scale with bi-weekly sprints and continuous architecture runway
- Developed a cloud-native architecture based on an event-driven model
- Deployed numerous independent microservices supporting mobile apps and Angular SPAs
- Integrated managed services and secure DevSecOps pipelines for reliability
Technological Framework
Architecture & Backend:
- .NET Core on Linux
- App Containerization
- Event-driven microservices
Frontend & User Experience:
- Angular SPA
- Mobile applications
Cloud & DevOps:
- Azure
- Kubernetes
- Terraform
- DevSecOps
Data & Integration:
- Managed SQL
- Cosmos DB
- MuleSoft API Management