Case study – Digital transformation

Business Problem: 

Leading home services provider in USA with 23 brands, 40 territories and 4000 franchises needed a state-of-the-art E2E Point of Sale system for franchises, brands and customers. Must cater to multiple tenants and brands with single codebase.



  • Consolidate all Point-Of-Sale systems into single codebase.
  • Should fulfill all 23 brand needs through single customizable App.
  • Omni Channel interactions for customers.



  • Manage requirements from different Brand Owners.
  • Complex integrations with existing systems and third-party software.

Multi-vendor engagement with varying priorities.



  • Discovery phase to create architecture blueprint.
  • Agile scaled framework with 2-week sprints and  constant architecture runway.
  • Cloud Native architecture with event driven paradigm and managed services.

18 independently deployable microservices with mobile apps and SPA.


Business Outcomes:

  • 23 %: Infrastructure cost reduction
  • 30 %: Increase in Single customer view across brands.


Tech Stack:

  • .NET Core Services
  • React redux SPA
  • React native Hybrid Apps
  • AWS native
  • Serverless functions
  • Event Bridge
  • AWS Lambda
  • S3
  • RDS
  • Redshift
  • QuickSight
  • CloudFront CDN 
  • Infrastructure As Code
  • Terraform
  • DevSecOps