Post Booking Management (App Modernization).
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Case Study
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Post Booking Management (App Modernization).
TRAVEL & HOSPITALITY SOLUTIONS
Modernized Mid-Office System to Automate Post-Booking Processes
Problem Statement
“Asia’s leading OTA needed to overhaul its legacy post-booking infrastructure to reduce manual interventions, improve refund and rebooking workflows, and expand beyond a single-tenant model.”
- Complex currency mapping between payment, settlement, and supplier systems
- High manual queue length due to lack of automation
- Difficulty integrating across multiple platforms for post-booking events
- Legacy architecture slowed down innovation and partner onboarding
Business Outcomes
33%
Increase in post-booking tracking and visibility
20%
Improved revenue realization and reduced manual operations
Solutions
- Re-architected mid-office system with automation and smart resolution engine
- Enabled multi-tenant support for scalability beyond one OTA
- Built auto-correction modules for real-time error recovery
- Implemented business API gateway with monetization and tier-based throttling
- Developed in a cloud-agnostic model for flexible deployments
Technological Framework
Core Systems & Services:
- .NET Core Microservices
- Express & NodeJS
- MongoDB
Integrations & Messaging:
- GDS Integration
- Payment Gateways
- Kafka Event Streams
Frontend & UI:
- React & Redux UI
- Data Visualization
Infrastructure & DevOps:
- Kubernetes
- Docker
- Kong API Gateway