Global Payments
Payments, Rewards & Redemption
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Case Study
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Global Payments
Business Problem
DreamTrips vacation club and travel community for adventurers, luxury travel seekers, and everyone in between. They want to offer customers a way to earn and redeem rewards and payments when they dine in restaurants and travel in groups within DreamTrips global supplier network.
Challenges
- Constant challenge with currency conversions and payment types across the globe.
- Point redemption based on tier of membership.
- Integrate with different banks and split payments
Solution
- Integrated App with various restaurants in the network to redeem points for dining & ancillaries.
- Automated entire payment process and reward accumulation in DreamTrips App. In multiple currencies using different payment gateways.
- Accumulate points instantaneously, removing the manual process of submitting receipts.
- The merchant of record is shifted from the supplier to DreamTrips.
- Authoring dynamic cruise packages for group travel, integrations to different travel platforms and customer management are part of solution realization.
Business Outcomes
28% : Customer satisfaction with seamless redemptions.
20% : Profitability through automated payment settlement.
Tech Stack
- PHP Services.
- WordPress Content Management.
- Stripe Payment Integration.
- Custom Rewards code.
- MySql DB.
- In App Notifications.