Oct 14, 2025
Problem Statement:
Asia’s leading OTA needed to overhaul its legacy post-booking infrastructure to reduce manual interventions, improve refund and rebooking workflows, and expand beyond a single-tenant model.
Complex currency mapping between payment, settlement, and supplier systems
High manual queue length due to lack of automation
Difficulty integrating across multiple platforms for post-booking events
Legacy architecture slowed down innovation and partner onboarding
Solutions:
Re-architected mid-office system with automation and smart resolution engine
Enabled multi-tenant support for scalability beyond one OTA
Built auto-correction modules for real-time error recovery
Implemented business API gateway with monetization and tier-based throttling
Developed in a cloud-agnostic model for flexible deployments
Business Outcomes:
Technological Framework:
Core Systems & Services:
.NET Core Microservices
Express & NodeJS
MongoDB
Integrations & Messaging:
GDS Integration
Payment Gateways
Kafka Event Streams
Frontend & UI:
React & Redux UI
Data Visualization
Infrastructure & DevOps:
Kubernetes
Docker
Kong API Gateway