Airline Digital Transformation for Customer Experience Solutions

We power the future of Air Travel.

Modernizing systems, accelerating innovation, and redefining passenger experiences through cloud engineering and intelligent automation.

We've worked with great companies

At Zapcom, we bring together deep domain expertise & engineering first thinking. Our global delivery model isn’t just about geography it’s about capability optimization.

INNOVATION LABS

AI Enabled Accelerators for Airlines.

Explore how Innovation Labs accelerators can support airline retailing, NDC, servicing, partner workflows, and connected airline intelligence.

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Healix

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VOCA

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ZapForge

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Healix

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VOCA

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ZapForge

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Explore Innovation Labs

Retailing

Operations

Intelligence

Experience

Omnichannel Airline Retailing

Reimagine airline commerce with Offer and Order modernization built on NDC and One Order standards. Zapcom empowers airlines to retail flexibly, distribute seamlessly, and monetize new products faster — across every digital channel.

Explore our Services

OFFERINGS

NDC and One Order Enablement

Offer and Order Management Platforms

Ancillary Retailing and Bundling

Dynamic Packaging (Air, Hotel, Ancillaries)

Omnichannel Distribution & Integration

Retailing

Operations

Intelligence

Experience

Data Powered Airline Intelligence

Turn data into real time decisions. Zapcom enables airlines to harness AI, predictive analytics, and cloud native intelligence to optimize operations, forecast demand, and deliver personalized experiences all through a unified, secure, and scalable data platform.

Explore our Services

OFFERINGS

Data Engineering and AI Platforms

Predictive Analytics and BI Dashboards

GenAI and Agentic AI Solutions

Cloud and DevOps Modernization

Quality Engineering and AI-Driven Testing

Retailing

Operations

Intelligence

Experience

Data Powered Airline Intelligence

Explore our Services

OFFERINGS

Data Engineering and AI Platforms

Predictive Analytics and BI Dashboards

GenAI and Agentic AI Solutions

Cloud and DevOps Modernization

Quality Engineering and AI-Driven Testing

Why Zapcom?

We co-create with your teams to understand your strategy and align with it and engineer solutions that drive lasting impact.

Engineering Excellence

We build scalable, secure, complaint and cloud-native solutions.

Engineering Excellence

We build scalable, secure, complaint and cloud-native solutions.

Agile Execution

We ensure fast, flexible, transparent delivery with measurable outcomes.

Agile Execution

We ensure fast, flexible, transparent delivery with measurable outcomes.

Domain Expertise

Our experts blend industry insight with technology to drive transformation.

Domain Expertise

Our experts blend industry insight with technology to drive transformation.

Global Delivery Model

Our unified global teams deliver consistency, quality & speed at scale.

Global Delivery Model

Our unified global teams deliver consistency, quality & speed at scale.

Engineering Excellence

We build scalable, secure, cloud-native solutions that power tomorrow’s growth.

Agile Execution

We ensure fast, flexible, transparent delivery with measurable business value.

Domain Expertise

Our experts blend industry insight with technology to drive transformation.

Global Delivery Model

Our unified global teams deliver consistency, quality & speed at scale.

Reinventing the Airline Ecosystem.

Discover how leading airlines are leveraging engineering and cloud transformation to redefine operations, enhance passenger experience, and unlock new revenue opportunities.

A large jetliner sitting on top of an airport runway

Reinventing the Airline Ecosystem.

Discover how leading airlines are leveraging engineering and cloud transformation to redefine operations, enhance passenger experience, and unlock new revenue opportunities.

Reinventing the Airline Ecosystem.

Discover how leading airlines are leveraging engineering and cloud transformation to redefine operations, enhance passenger experience, and unlock new revenue opportunities.

Proven Impact for Global Airlines.

Explore how we’re enabling digital innovation and engineering excellence across the aviation industry.

NDC De-coupled Deployment
Accelerated NDC releases for a leading airline from 6 months to < 1 month through a de-coupled model, full test automation, and on-demand scaling — cutting infra costs by 25% and operational by 50%
IMPACT
Faster time-to-market for NDC releases
Scalable automation framework
Reduced operational overheads
Airline Digital Retailing Platform
A major airline modernized its offer and order stack with Zapcom’s configurable NDC platform enabling omni-channel retailing, dynamic pricing, and real-time scalability across 200+ airlines, 75+ agencies in 50+ countries.
IMPACT
Unified digital retailing experience
Enhanced pricing flexibility
Global scalability
ARC Automated Ticket Settlement
Zapcom built an ARC-compliant, AWS-based billing framework with async processing and real-time validation, enabling an airline to process 100K+ tickets daily at proven reliability with near-zero manual effort.
IMPACT
100K+ tickets processed dail
99.9% reliability and compliance
Automated, low-touch operations
Airlines Planning & Operations Optimization
Zapcom re-engineered planning and crew management systems for 50+ airlines around the world, using flexible rules engines and real-time tracking to cut crew costs, speed up scheduling, and ensure compliance across 50+ countries.
IMPACT
Reduced crew costs and faster scheduling
Real-time performance tracking
Global compliance assurance

Airlines Planning & Operations Optimization
Zapcom re-engineered planning and crew management systems for 50+ airlines around the world, using flexible rules engines and real-time tracking to cut crew costs, speed up scheduling, and ensure compliance across 50+ countries.
IMPACT
Reduced crew costs and faster scheduling
Real-time performance tracking
Global compliance assurance
ARC Automated Ticket Settlement
Zapcom built an ARC-compliant, AWS-based billing framework with async processing and real-time validation, enabling an airline to process 100K+ tickets daily at proven reliability with near-zero manual effort.
IMPACT
100K+ tickets processed dail
99.9% reliability and compliance
Automated, low-touch operations
Airline Digital Retailing Platform
A major airline modernized its offer and order stack with Zapcom’s configurable NDC platform enabling omni-channel retailing, dynamic pricing, and real-time scalability across 200+ airlines, 75+ agencies in 50+ countries.
IMPACT
Unified digital retailing experience
Enhanced pricing flexibility
Global scalability
NDC De-coupled Deployment
Accelerated NDC releases for a leading airline from 6 months to < 1 month through a de-coupled model, full test automation, and on-demand scaling — cutting infra costs by 25% and operational by 50%
IMPACT
Faster time-to-market for NDC releases
Scalable automation framework
Reduced operational overheads

Trusted by.

We engineer next-gen, scalable, and intelligent digital ecosystems. From passenger experience to operations and retailing, Zapcom powers transformation for the world’s most progressive airlines.

Let’s Shape the Future, Together.

Whether you’re exploring digital transformation, looking to engineer AI automation, or simply want to start a conversation, we’d love to hear from you!

Our global teams are ready to connect, collaborate & co-create solutions that deliver impact.