About Zapcom:

Zapcom is a 10 years old, global product engineering and technology solutions company headquartered in the US (United States) that specialises in boutique customer-centric solutions. 

 We work with clients across industries like banking/fintech, e-commerce, retail, travel, transportation, and hospitality to help them achieve their business objectives through innovative technology solutions. 

With offices in major cities like Dublin and Dallas in the USA, Toronto in Canada, Global Capability Centre’s in Bangalore and Hyderabad in India, and in Costa Rica, and currently expanding to Saudi Arabia and Europe, we offer exciting global opportunities to work on impactful projects as part of a talented, global and diverse team.

At Zapcom, we are deeply committed to innovation and staying at the forefront of technology. We specialise in custom software development, cloud migration and implementation, data science, artificial intelligence, machine learning, big data, and full-stack development. Our teams leverage cutting-edge technologies and follow agile development practices to build scalable, high-performing solutions. Being customer centric, we offer flexible engagement models to cater to the unique needs of our clients, from curated pods to staff augmentation and project-based work to long-term partnerships. We commit to quality, innovation, and customer success regardless of the engagement type. 

Job Description: 

We are looking for a dedicated IT Support Specialist to join our team and provide essential technical assistance to our employees. The ideal candidate will have a passion for solving IT issues, excellent communication skills, and a customer-focused approach. This is a mid-level position suitable for individuals with 3-4 years of experience. 

 

Responsibilities: 

• Provide technical assistance and support to end-users for hardware, software, and network-related issues. 

• Resolve support tickets within agreed service level agreements (SLAs) and ensure customer satisfaction. 

• Install, configure, and maintain desktops, laptops, printers, and other hardware peripherals. 

• Troubleshoot hardware issues and coordinate repairs or replacements as necessary with vendors/OEMs. 

• Install, configure, and troubleshoot software applications, ensuring optimal performance. 

• Collaborate with vendors for issue resolution and software updates. 

• Assist in the setup and maintenance of local area networks (LANs), including routers, switches, and firewalls. 

• Troubleshoot network connectivity issues and ensure a secure and reliable network environment. 

• Implement and maintain security measures to safeguard information systems and data. 

• Conduct regular security assessments and assist in the implementation of security policies. 

• Maintain accurate documentation of IT assets, configurations, and support procedures. 

• Develop and update knowledge base articles for issue resolution. 

• Collaborate with cross-functional teams to address IT-related requirements and projects. 

• Conduct user training sessions for IT-related tools and systems. 

 

Qualifications: 

• Bachelor’s degree or equivalent. 

• Proven experience as an IT Support Engineer or in a similar role. 

• Strong knowledge of Windows, Ubuntu, and Mac operating systems. 

• Hands on experience with Microsoft 365 admin portal, Azure AD, Intune, AWS administration and Fortigate. 

• Proficient in troubleshooting hardware and software issues. 

• Familiarity with networking concepts and protocols. 

• Excellent communication and interpersonal skills. 

• Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar are a plus. 

• Experience with coding, scripting, database and/or any other domain (IT/Non-IT) are added advantages. 

 

Location & commitments: 

• This is a Permanent Opportunity. 
• Job Location: Hyderabad -India (On Site)